Knowledge base software: KB Software Price Index
The median published figure in the KB Software Price Index is 10 USD across 7 sources' own pages in USD (range 6.30 to 19 USD; 12 sources publish a figure), read 12 October 2026.
Kbasevo sells its own paid plan in this category (our pricing). It is not counted here: every figure in this index is another provider's own published price, read from its own page.
12 of the 51 named sources read in full publish a figure; 39 publish none, read 12 October 2026.
The median is unchanged since 26 September 2026 (was 10 USD across 7).
Every figure, with its source
One row per source: the figure the source's own page publishes, the page, and the day it was read. A figure that is not on a page we read is not on this one.
| Source | Figure | Read |
|---|---|---|
| LiveAgent pricing | 19USD | 2026-10-11 |
| Zendesk pricing | 19EUR | 2026-10-12 |
| Freshdesk pricing | 17EUR | 2026-10-12 |
| Freshservice pricing | 15EUR | 2026-10-11 |
| Outline pricing | 10USD | 2026-10-12 |
| Slite pricing | 10USD | 2026-10-12 |
| ClickUp pricing | 10USD | 2026-10-12 |
| Notion pricing | 9.5EUR | 2026-10-12 |
| Tettra pricing | 8USD | 2026-10-12 |
| Bit.ai pricing | 8USD | 2026-10-12 |
| Kipwise pricing | 6.3USD | 2026-10-12 |
| Nuclino pricing | 6EUR | 2026-10-12 |
The sentence each figure was read from (12)
- LiveAgent pricing, read 2026-10-11:
If you add more agent seats during the month, a top-up request will be generated at the same reduced rate. $19
- Zendesk pricing, read 2026-10-12:
19 €agent/month paid yearly
- Freshdesk pricing, read 2026-10-12:
Annually €17
- Freshservice pricing, read 2026-10-11:
Annually €15
- Outline pricing, read 2026-10-12:
(annual pricing available) $10
- Slite pricing, read 2026-10-12:
$10 per user/month
- ClickUp pricing, read 2026-10-12:
unlimited monthly price: $10
- Notion pricing, read 2026-10-12:
€9.50 per seat/month
- Tettra pricing, read 2026-10-12:
$8
- Bit.ai pricing, read 2026-10-12:
Pro Plan $8
- Kipwise pricing, read 2026-10-12:
$6.3/mo/user
- Nuclino pricing, read 2026-10-12:
€6/user/month
Read in full, publishes no figure
39 named sources were read in full on the dates shown and print no usable figure. They are counted, never filled in.
- Intercom pricing, read 2026-10-12: every candidate on the page was refused
- Help Scout pricing, read 2026-10-12: every candidate on the page was refused
- HelpCrunch pricing, read 2026-09-12: every candidate on the page was refused
- Document360 pricing, read 2026-10-12: read in full and no accepted figure on the page
- Helpjuice pricing, read 2026-09-12: every candidate on the page was refused
- KnowledgeOwl pricing, read 2026-10-12: every candidate on the page was refused
- HelpDocs pricing, read 2026-10-12: every candidate on the page was refused
- Guru pricing, read 2026-10-12: read in full and no accepted figure on the page
- Confluence pricing, read 2026-10-12: every candidate on the page was refused
- Jira Service Management pricing, read 2026-10-11: every candidate on the page was refused
- Slab pricing, read 2026-09-12: read in full and no accepted figure on the page
- Zoho Desk pricing, read 2026-10-12: every candidate on the page was refused
- ProProfs Knowledge Base pricing, read 2026-10-12: every candidate on the page was refused
- ProProfs Help Desk pricing, read 2026-10-12: every candidate on the page was refused
- GitBook pricing, read 2026-10-12: every candidate on the page was refused
- Archbee pricing, read 2026-10-12: every candidate on the page was refused
- Docsie pricing, read 2026-10-12: every candidate on the page was refused
- HelpSite pricing, read 2026-10-12: every candidate on the page was refused
- helpcenter.io pricing, read 2026-10-12: every candidate on the page was refused
- Stonly pricing, read 2026-09-12: read in full and no accepted figure on the page
- Bloomfire pricing, read 2026-10-12: read in full and no accepted figure on the page
- Shelf pricing, read 2026-10-12: every candidate on the page was refused
- eGain pricing, read 2026-09-12: read in full and no accepted figure on the page
- eesel AI pricing, read 2026-10-12: every candidate on the page was refused
- Front pricing, read 2026-10-12: every candidate on the page was refused
- Crisp pricing, read 2026-10-12: every candidate on the page was refused
- Hiver pricing, read 2026-10-12: read in full and no accepted figure on the page
- HappyFox pricing, read 2026-09-11: every candidate on the page was refused
- Kayako pricing, read 2026-09-12: read in full and no accepted figure on the page
- MangoApps pricing, read 2026-10-12: every candidate on the page was refused
- ScreenSteps pricing, read 2026-09-12: read in full and no accepted figure on the page
- Whatfix pricing, read 2026-10-12: every candidate on the page was refused
- UserGuiding pricing, read 2026-10-12: read in full and no accepted figure on the page
- Simpplr pricing, read 2026-10-11: read in full and no accepted figure on the page
- Happeo pricing, read 2026-10-11: read in full and no accepted figure on the page
- HeroThemes pricing, read 2026-10-12: read in full and no accepted figure on the page
- HubSpot Service Hub pricing, read 2026-10-12: every candidate on the page was refused
- Salesforce Service Cloud pricing, read 2026-10-11: every candidate on the page was refused
- ReadMe pricing, read 2026-10-12: every candidate on the page was refused
Methodology
Every row is a verbatim sentence read from the named source's own page through our fetch service on the date shown, hash-pinned to the stored read (the sha of the page's visible text; the raw page is mirrored to R2).
12 of the 51 named sources that could be read published a usable figure; 39 published none and are recorded as not published, never filled in; 1 could not be read (blocked, dead or unreachable) and count nowhere.
The headline figures (median, minimum, maximum, quartiles) are over ONE figure per source in USD (a source's median where its page yielded several accepted sentences), so N counts sources, never sentences; 217 candidate sentence(s) were refused by a reviewer with the reason recorded.
The fuller derivation this dataset is chartered to grow into (not yet what the figures above are; they are each source's own published figure as read): total cost of a knowledge base at a stated team size, computed from each vendor's own published plan - because the market prices in four incompatible units (per agent, per author, per site, flat per knowledge base) plus a metered AI line (per resolution, per credit, per ticket), the comparable number has to be BUILT: seats x seat price, plus the plan floor, plus the AI meter at a stated volume, at 5, 25 and 100 people.
Beside it, per vendor: the billing unit, whether the knowledge base is on the entry plan at all or only two tiers up, the free tier's real cap (users, articles, AI messages), whether the price is published or quoted, and self-host availability.
Estate-wide: the median cost per seat, the share of vendors that publish a number at all, and which vendors withdrew a free tier or moved to quote-only since the previous read.
217 candidate sentences on these pages were refused by a reviewer; each refusal and its reason is recorded in the review ledger.
Sources (52)
- Zendesk pricing(the publisher's own terms; quoted for reporting and comment)
- Intercom pricing(the publisher's own terms; quoted for reporting and comment)
- Freshdesk pricing(the publisher's own terms; quoted for reporting and comment)
- Help Scout pricing(the publisher's own terms; quoted for reporting and comment)
- HelpCrunch pricing(the publisher's own terms; quoted for reporting and comment)
- Document360 pricing(the publisher's own terms; quoted for reporting and comment)
- Helpjuice pricing(the publisher's own terms; quoted for reporting and comment)
- KnowledgeOwl pricing(the publisher's own terms; quoted for reporting and comment)
- HelpDocs pricing(the publisher's own terms; quoted for reporting and comment)
- Outline pricing(the publisher's own terms; quoted for reporting and comment)
- Slite pricing(the publisher's own terms; quoted for reporting and comment)
- Tettra pricing(the publisher's own terms; quoted for reporting and comment)
- Guru pricing(the publisher's own terms; quoted for reporting and comment)
- Nuclino pricing(the publisher's own terms; quoted for reporting and comment)
- Confluence pricing(the publisher's own terms; quoted for reporting and comment)
- Jira Service Management pricing(the publisher's own terms; quoted for reporting and comment)
- Freshservice pricing(the publisher's own terms; quoted for reporting and comment)
- Notion pricing(the publisher's own terms; quoted for reporting and comment)
- Slab pricing(the publisher's own terms; quoted for reporting and comment)
- Zoho Desk pricing(the publisher's own terms; quoted for reporting and comment)
- ProProfs Knowledge Base pricing(the publisher's own terms; quoted for reporting and comment)
- ProProfs Help Desk pricing(the publisher's own terms; quoted for reporting and comment)
- GitBook pricing(the publisher's own terms; quoted for reporting and comment)
- Archbee pricing(the publisher's own terms; quoted for reporting and comment)
- Docsie pricing(the publisher's own terms; quoted for reporting and comment)
- HelpSite pricing(the publisher's own terms; quoted for reporting and comment)
- helpcenter.io pricing(the publisher's own terms; quoted for reporting and comment)
- Stonly pricing(the publisher's own terms; quoted for reporting and comment)
- Bloomfire pricing(the publisher's own terms; quoted for reporting and comment)
- Shelf pricing(the publisher's own terms; quoted for reporting and comment)
- eGain pricing(the publisher's own terms; quoted for reporting and comment)
- Kipwise pricing(the publisher's own terms; quoted for reporting and comment)
- eesel AI pricing(the publisher's own terms; quoted for reporting and comment)
- LiveAgent pricing(the publisher's own terms; quoted for reporting and comment)
- Front pricing(the publisher's own terms; quoted for reporting and comment)
- Crisp pricing(the publisher's own terms; quoted for reporting and comment)
- Hiver pricing(the publisher's own terms; quoted for reporting and comment)
- HappyFox pricing(the publisher's own terms; quoted for reporting and comment)
- Kayako pricing(the publisher's own terms; quoted for reporting and comment)
- ClickUp pricing(the publisher's own terms; quoted for reporting and comment)
- MangoApps pricing(the publisher's own terms; quoted for reporting and comment)
- Bit.ai pricing(the publisher's own terms; quoted for reporting and comment)
- ScreenSteps pricing(the publisher's own terms; quoted for reporting and comment)
- Whatfix pricing(the publisher's own terms; quoted for reporting and comment)
- UserGuiding pricing(the publisher's own terms; quoted for reporting and comment)
- Simpplr pricing(the publisher's own terms; quoted for reporting and comment)
- Happeo pricing(the publisher's own terms; quoted for reporting and comment)
- HeroThemes pricing(the publisher's own terms; quoted for reporting and comment)
- HubSpot Service Hub pricing(the publisher's own terms; quoted for reporting and comment)
- Salesforce Service Cloud pricing(the publisher's own terms; quoted for reporting and comment)
- ReadMe pricing(the publisher's own terms; quoted for reporting and comment)
- google.com(the publisher's own terms; quoted for reporting and comment)
Cite or embed this figure
Cite or embed this figure
The median published figure in the KB Software Price Index is 10 USD across 7 sources' own pages in USD (range 6.30 to 19 USD; 12 sources publish a figure), read 12 October 2026.
12 of the 51 named sources read in full publish a figure; 39 publish none, read 12 October 2026.
The median is unchanged since 26 September 2026 (was 10 USD across 7).
Cite as: "Kbasevo KB Software Price Index", updated 2026-10-19, https://kbasevo.com/datasets/kb-software-price-index/.
Download the CSV (12 rows, computed 2026-10-19)